Privacy Policy & Notice of Privacy Practices

Elevate Life Psychiatry

Effective Date: January 2026

Elevate Life Psychiatry (“we,” “our,” or “the Practice”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, enroll in SMS communications, or receive psychiatric services.

This notice also describes how medical information about you may be used and disclosed and how you can access this information. Please review it carefully.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

  • Name
  • Date of birth
  • Email address
  • Phone number
  • Address
  • Insurance information
  • Emergency contact information

B. Protected Health Information (PHI)

When you receive services from Elevate Life Psychiatry, we create and maintain records regarding your health, treatment, medications, and payment for services. This information is protected under the Health Insurance Portability and Accountability Act (HIPAA).

C. Website & Technical Information

When you visit our website, we may collect:

  • IP address
  • Browser type
  • Device type
  • Access times
  • Pages visited
  • Cookies and similar tracking technologies

You may adjust cookie preferences through your browser settings.

D. SMS & Communication Information

If you opt in to receive text messages from Elevate Life Psychiatry, we may collect:

  • Your mobile phone number
  • Communication preferences
  • Message history

Message and data rates may apply. You may opt out at any time by replying STOP to any message.

2. How We Use Your Information

We use your information for the following purposes:

A. Treatment

We may use and disclose your health information to provide, coordinate, or manage your psychiatric care. This includes communication with pharmacies, laboratories, therapists, primary care providers, or other healthcare professionals involved in your care.

B. Payment

We may use and disclose your information to obtain payment for services, verify insurance eligibility, submit claims, or collect outstanding balances.

C. Healthcare Operations

We may use your information for practice operations, including:

  • Quality improvement
  • Staff training
  • Compliance activities
  • Licensing and accreditation

D. Appointment Reminders & Service Communications

We may contact you via phone call, voicemail, email, or SMS for:

  • Appointment reminders
  • Follow-up instructions
  • Treatment-related communication
  • Billing notifications

We will not use SMS for marketing purposes without explicit consent.

E. Website & Service Improvement

We may use website usage data to improve user experience, enhance security, and optimize services.

F. Legal & Safety Requirements

We may disclose information:

  • As required by federal or Texas law
  • In response to subpoenas or court orders
  • To report abuse, neglect, or domestic violence
  • To prevent a serious threat to health or safety
  • For public health activities

3. SMS Privacy & 10DLC Compliance Statement

Elevate Life Psychiatry may send SMS messages for appointment reminders, care coordination, and service-related communications.

  • SMS consent is not shared with third parties or affiliates for marketing purposes.
  • We do not sell, rent, or share your mobile number for promotional use.
  • You may opt out at any time by replying STOP.
  • For help, reply HELP or contact our office directly.

Message frequency varies depending on your care needs.

4. How We Share Information

We may share information in the following circumstances:

A. Business Associates

We may share information with third-party service providers (e.g., electronic health record providers, billing companies, SMS platforms, cloud hosting providers) who are contractually required to safeguard your data.

B. Mobile Information Sharing

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All other categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell your personal or health information.

C. Healthcare Providers

We may share information with other healthcare providers involved in your care.

D. Insurance & Payment Processors

We may share information with insurance carriers and payment processors for billing and reimbursement.

E. Legal Obligations

We may disclose information if required by law or governmental authority.

5. Security of Your Information

We implement administrative, technical, and physical safeguards to protect your information, including:

  • Secure electronic health record systems
  • Encryption
  • Access controls
  • Secure communication platforms
  • HIPAA-compliant vendors

While we take reasonable precautions, no electronic system can be guaranteed 100% secure.

6. Your Privacy Rights (HIPAA Rights)

You have the right to:

    • Inspect and obtain a copy of your health records
    • Request amendments to your records
    • Request restrictions on certain uses or disclosures
    • Request confidential communications (e.g., alternative phone or address)
    • Receive an accounting of certain disclosures
  • Obtain a paper copy of this notice

Requests must be made in writing.

7. Our Duties

Elevate Life Psychiatry is required by law to:

  • Maintain the privacy of your Protected Health Information
  • Provide you with this Notice of Privacy Practices
  • Notify you in the event of a breach of unsecured health information
  • Abide by the terms of this notice

We reserve the right to revise this notice and make updates effective for all information we maintain. Updated notices will be posted on our website.

8. Children’s Privacy

Our services are intended for individuals 18 years and older unless otherwise authorized by law or guardian consent. We do not knowingly collect information from minors without proper authorization.

9. Complaints

If you believe your privacy rights have been violated, you may file a complaint with:

Elevate Life Psychiatry
Address: 675 Town Square Blvd., # 200, Bldg. 1A Garland, TX 75040 
Phone: 972-525-0251
Email: davido@elevatelifepsychiatry.com

You may also file a complaint with:

Office for Civil Rights
U.S. Department of Health & Human Services
1301 Young Street, Suite 1169
Dallas, TX 75202
Phone: (800) 368-1019
Website: https://www.hhs.gov/ocr/privacy/hipaa/complaints

We will not retaliate against you for filing a complaint.

10. Contact Us

If you have questions about this Privacy Policy or your privacy rights, please contact:

Elevate Life Psychiatry
Phone: 972-525-0251
Email: davido@elevatelifepsychiatry.com
Website: https://elevatelifepsychiatry.com/